Update On Gates 1/27/23
Eagle Pointe Residents,
The new Eagle Pointe Security system is finally ready to go. The system will be operational in mid-February. We will give you a precise date shortly.
Several items have extraordinarily delayed the anticipated launch.
New directional way finding signage will be installed to direct residents and visitors from the main access streets to appropriate gates. The vendor took two extra months to complete plans for the scope of work.
Way finding signage should be installed in approximately two weeks.
Another delay concerned the overwhelming demand from residents for vehicle RFID hangtags.
We needed to order 400 additional hangtags.
200 hangtags have been received by the local vendor and the remaining 200 are still in process, but will not delay the launch any further.
We are also enhancing the security system to function reliably in the event of power failure, ensuring community access. This final touch will also be completed in less than two weeks
The new helpdesk at
eaglepointe.gate.help@gmail.com received several hundred emails for assistance with logging in to the Cellgate app, making changes to residential data, or requesting additional RFID stickers or hangtags. Please understand RFID stickers and hangtags are for residential access to Eagle Pointe. Residents will be able to use either the Cellgate app, a cell phone or landline phone to let visitors or vendors into Eagle Pointe as they arrive at the WXL entry kiosks located just before the five different gates at Eagle Pointe.
There has been some concern about where the RFID stickers should be located. It is best to locate the stickers on the upper left inside of the driver side windshield. If you want to check the operation of your sticker or hang tag, as you drive up to a gate, look at the RFID reader (the gray box located, approximately 6 feet off the ground on the left drivers side just before the gate), an indicator light on the reader will flash and an audible alert can be heard indicating your sticker or hang tag has been successfully read.
We appreciate your patience and understanding as we transition to the new Eagle Pointe Security system. We also thank all the volunteers for their hours spent helping develop the new security system.
The Eagle Pointe Security Team